Trouble Logging In
How to log in after receiving an error message
When you've received an error message while logging in, follow these steps to troubleshoot.
First, please check your screen for fields outlined in red. This means that the necessary fields haven't been filled out, or information hasn't been saved to the checkout page.
Invalid Email or Password
After double checking your information, please ensure that there aren't any spaces before or after your email.
If you still receive this error, please follow the Forgot Your Password link to reset your password.
Email Already in Use
Receiving this error is in response to selecting the "Save my information for next time" checkbox. If you already have an account, please un-check this checkbox and login to continue placing your order.
Other Troubleshooting Steps
- Please refresh your page and select the blue Place Order button.
- Clear your cookies (cache) then close your browser. When you reopen your browser, please log in.
If you're still having trouble logging in, please reach out to Support. We're happy to help!